Veröffentlichung

Titel:

Towards Curricula for Business in Digital Society: Results from Stage One of the CBS Curriculum Review Process

AutorInnen:

Till Winkler
Jesper Bjørn
Charlotte Hansen
Grego Halff

Kategorie:

Arbeitspapiere

erschienen in:

Results from Stage One of the CBS Curriculum Review Process. Copenhagen Business School, 2019

Abstract:

Information technology service management (ITSM) has become the prevalent management approach to the provision of IT services worldwide. Researchers and practitioners, however, still lack an understanding regarding through which mechanisms and in which strategic contexts an ITSM capability contributes most to information systems (IS) effectiveness. Grounded in a service-dominant logic, we hypothesize that ITSM capability contributes to IS effectiveness through sustaining the alignment of the IS function with the business and contingent upon organizational IS strategic conservativeness. Data collected from 256 organizations confirms that direct effects from ITSM capability are mediated by IS-business alignment and strengthened by IS strategic conservativeness. Our findings provide evidence for a co-occurrence of value co-creation and value facilitation mechanisms in internal IT service relationships and …

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