Veröffentlichung

Titel:

The Relevance of IT Service Management Maturity for IT Alignment and its Strategy and Organization Size Contigencies

AutorInnen:

Till Winkler
Jochen Wulf
Walter Brenner

Kategorie:

Arbeitspapiere

erschienen in:

Association for Information Systems, 2014

Abstract:

The paradigm to manage information technology (IT) services in accordance with widely accepted ‘good practices' has led to the widespread adoption of IT Service Management (ITSM) frameworks such as the IT Infrastructure Library (ITIL). Little academic research, however, has been conducted to address whether and in which contingent contexts the institutionalization of ITSM frameworks, understood as collections of IT governance mechanisms, may contribute to IT alignment, a widely recognized prerequisite for superior IT performance. This workshop contribution is based on a cross-sectional survey with ITSM experts in which we measure levels of maturity of different ITSM planning and execution processes and focus on the organizations' IS strategy (innovative versus conservative) as well as organization size as contingency factors hypothesized to moderate the effect of ITSM maturity on IT alignment. Our …