Publikation

Titel:

Disarming Prejudice: How Ease of Use Mitigates the Detrimental Effect of IT-Based Stereotype Threat on the IT-Task Performance of Older Adults

AutorInnen:

Markus Nöltner
Julia Krönung
Beatrice G. Kuhlmann

Kategorie:

Beiträge in referierten Konferenzbänden

erschienen in:

Proceedings of the 40th International Conference on Information Systems (ICIS 2019), München, Deutschland, 2019.

Abstract:

We propose that although just an oversimplified picture, the stereotype that older adults cannot use IT turns into a real threat to older adults on IT tasks. We find in an experiment with 96 older adults on a municipality website that the stereotype of not being able to use IT creates a toxic cognitive load in the minds of older adults, which in turn significantly impairs their information search on the website. Based on cognitive load as a theoretical leverage point for an intervention against IT-based stereotype threat, our results furthermore highlight that increasing a website’s ease of use effectively protects older adults against the stereotype about their inability in the IS domain. We offer in this paper a theoretically-grounded starting point for disarming prejudice in the digital transformation of societies.

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