Dr. Eva Lexutt (Substitute Professor)

Photo: Marco Wehler

Email: eva.lexutt

Phone: +49 2331 987-4938

Room: A126, building 7

Teaching: 31561 Dienstleistungskonzeptionen

Social Media: ResearchGate Xing LinkedIn

Curriculum Vitae

Research Interests

• Organizational transformation, particularly servitization
• Configuration theory and complex causality, particularly in success factor research
• Sustainable Consumer Behavior
• Methodological focus: Qualitative Comparative Analysis, Grounded Theory

Publications

Peer-reviewed Journal Articles

• Lexutt, E. (2020). Different roads to servitization success – A configurational analysis of financial and non-financial service performance. Industrial Marketing Management, 84, 105-125
• Fliess, S. & Lexutt, E. (2017). How to be successful with servitization – Guidelines for research and management. Industrial Marketing Management, 78, 58-75.

Book chapters

• Fliess, S. & Lexutt, E. (2016). Erfolgsfaktoren der Service Transition – eine systematische Literaturanalyse. in: Bruhn, M. & Hadwich, K. Servicetransformation. Entwicklung vom Produktanbieter zum Dienstleistungsunternehmen. Springer

Conference Proceedings

• Rösler, Jonathan / Lexutt, Eva / Friedli, Thomas (2023). Environmental configurations for successful digital servitization. Proceedings of the Spring Servitization Conference, May 8-9, Helsinki, Finland.
• Lexutt, Eva (2022). The role of gender-in-management research for servitization. Proceedings of the 12th SERVSIG-Conference 2022, June 16-18, Glasgow, Scotland
• Lexutt, Eva & Rigopoulos, Konstantinos (2022). Salespeople driving sales growth for servitization – the role of ICT use, networking skills, and buyer-seller relationships. Proceedings of the Spring Servitization Conference, May 9-10, Florence, Italy
• Lexutt, Eva (2022): Unravelling the causal mechanisms of the service paradox, in: Proceedings of the QUIS17 - 17th International Research Symposium on Service Excellence in Management, January 12-14, Valencia, Spain.
• Koehler, Tim / Lexutt, Eva / Fließ, Sabine (2022): Justifications of Tourists´Travel Behavior during the Covid19-Pandemic - a French Pragmatist Sociology Approach, in: Proceedings of the QUIS17 - 17th International Research Symposium on Service Excellence in Management, January 12-14, Valencia, Spain.
• Lexutt, E. (2019). The role of customer related factors for servitization success – A two-step QCA. Proceedings of the Spring Servitization Conference, May 13-15, Linköping, Sweden.
• Lexutt, E. & Fliess, S. (2018). Disentangling the complex causalities of servitization success with qualitative comparative analysis. Proceedings of the Spring Servitization Conference, May 14-16, Copenhagen, Denmark.
• Lexutt, E. & Fliess, S. (2017). What servitization leaders do differently – A configurational analysis of the success factors of service transition. Proceedings of the Frontiers in Service Conference 2017, June 22-25, New York, USA.
• Lexutt, E. & Fliess, S. (2017). Many roads lead to Rome – A Qualitative Comparative Analysis (QCA) of the success factors of servitization. Proceedings of the QUIS15 Symposium 2017, June 12-15, Porto, Portugal.
• Fließ, S. & Lexutt, E. (2014). Service transition from the customer perspective. Proceedings of the ISBM Biennial Academic Conference 2014, San Francisco, USA.

Awards

Reviews

• • International Journal of Production Research

  • International Journal of Production Economics

  • Winter AMA Academic Conference

  • Industrial Marketing Management

  • International Journal of Operations and Production Management

  • Sustainability