Evaluation Criteria

Titel:

Evaluation Criteria for Sociotechnical Systems for the Digitally Disadvantaged

AutorInnen:

Sophie Kniepkamp
Markus Nöltner
Julia Krönung

Kategorie:

Beiträge in referierten Konferenzbänden

erschienen in:

ICIS 2023 Proceedings. 2.

Abstract:

This paper addresses the challenge of finding criteria to evaluate social inclusiveness of sociotechnical systems (STS). While IT offers opportunities to reduce inequalities, the "digital divide" is a growing challenge. This divide between individuals with access and sufficient digital literacy, has economic and social consequences. Although several factors have been identified as barriers to the use of IT or design principles for socially inclusive research, there is a gap in the literature in assessing the final STS in their social inclusivity. This paper aims to identify criteria for evaluating STS in terms of social inclusion of the digitally disadvantaged. Based on the STS perspective, design requirements and principles are derived to help design a checklist of whether needs of digitally disadvantaged have been met. The paper contributes to the existing body of knowledge by adding the STS design evaluation step to the current literature.

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