Intelligent System Adoption & Design

Intelligent systems, i.e. systems equipped with algorithms, sensors/actuators or interfaces for machine-to-machine or human-to-machine communication that exhibit observably targeted or adaptive behavior, influence a wide range of areas of economic and social life today. In the public sector, we focus on smart cities and smart mobility, two areas in which intelligent systems can not only contribute to addressing societal problems (e.g. traffic turnaround, sustainable waste behavior, new urban service models), but are also subject to particular attention and criticism due to their ability - and intention - to capture and influence human behavior. In an operational context, we are particularly investigating how established ambidextrous structures and innovation processes are changed by intelligent systems. To design adequate information systems in these areas, we draw on mechanisms of long-term acceptance and use of information systems, especially persuasive and adaptive systems, as well as on the possibilities of artificial intelligence and machine learning.